Frequently Asked Questions

Everything you need to know about bringing comfort into your home.

What materials are used in Mellow furniture?

We prioritize sustainable, high-quality materials including FSC-certified solid wood, OEKO-TEX certified textiles, and recycled steel frames to ensure your home is both beautiful and safe.

How long does shipping typically take?

Standard shipping usually takes 5-7 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours of purchase to schedule a convenient arrival window.

Do you offer a warranty on your products?

Yes, all Mellow furniture comes with a limited 2-year warranty covering manufacturing defects and structural integrity to give you peace of mind.

What is your return policy?

We offer a 30-day 'Mellow Trial.' If you aren't completely satisfied with your purchase, you can return it for a full refund. Please note that items must be in their original packaging.

Do I need tools to assemble Mellow furniture?

Most of our products feature a tool-free assembly system. For items that do require tools, we provide everything you need inside the box along with easy-to-follow instructions.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.